nuebe Privacy Policy — How Your Personal Data Is Handled

When you register for a nuebe account, we collect personal information that is necessary to verify your identity and operate your account in compliance with Philippine regulations. This includes your full legal name, date of birth, residential address, email address, and mobile number. During the identity verification process, we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS card, along with a selfie or proof-of-address document. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount in Philippine pesos, and timestamps associated with each transaction. We also collect technical data automatically when you access the platform, such as your IP address, device type, browser version, and session activity logs — this information helps us maintain platform security and improve your experience.

The personal data we collect is used primarily to create and manage your nuebe account, process your deposits and withdrawals in Philippine pesos, and verify your identity as required by applicable Philippine laws and regulations. We also use your information to detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players on the platform. Your contact details — email address and mobile number — are used to send you account-related notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. We may use aggregated, anonymised data about platform usage to improve our services, optimise the mobile experience, and develop new features; this aggregated data cannot be used to identify you personally. nuebe does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

nuebe does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes under any circumstances. We share your data only where it is strictly necessary: with licensed payment processors who handle your PHP deposits and withdrawals, with identity verification service providers who assist us in confirming your identity, and with regulatory or law enforcement authorities when we are legally required to do so. All third-party service providers who receive your data are contractually bound to process it only for the specific purpose for which it was shared and to maintain appropriate security standards. If nuebe undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any such transfer through a notice on the platform or via the email address registered to your account.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the nuebe platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on our servers. Access to personal data within our organisation is restricted to staff members who require it to perform their specific job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to ensure our systems remain robust against emerging threats. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security; if you suspect that your account has been compromised, please contact our support team immediately at the email address listed in the footer of this page.

As a nuebe account holder based in the Philippines, you have the right to request access to the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of processing or request that we restrict how we use your data while a dispute is being resolved. To exercise any of these rights, please contact our support team using the email address shown in the footer — we will respond to all verified requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. Please note that some requests may be limited where we are required by law to retain certain records, such as transaction histories and identity verification documents, for a specified period after your account is closed. If you believe your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

We retain your personal data for as long as your nuebe account remains active and for the period required by applicable Philippine laws and regulations after account closure — this typically includes transaction records, identity verification documents, and account activity logs. Data that is no longer required for legal, regulatory, or operational purposes is securely deleted or anonymised in accordance with our internal data retention schedule. This Privacy Policy may be updated from time to time to reflect changes in our practices, applicable law, or platform features; the effective date at the top of this page will always indicate when the most recent revision was made. Continued use of the nuebe platform after a policy update constitutes your acceptance of the revised terms; if you do not agree with any change, you should stop using the platform and request account closure before the effective date. For any questions about this policy or how your data is handled, please refer to the FAQ page or reach out to our support team directly.